Mobile & Telecom Provider

Industry

JEM is used by mobile & airtime distributors / resellers and businesses selling telecoms directly to consumers. JEM is a ‘sell anything, bill anything’ platform and it has evolved to be able to deal with the unique characteristics of the mobile and telecom industry.

Challenges

Unable to bill monthly subscription and usage based products and services
1000’s of products and stock lines to manage
Quotes difficult to configure and price
Lack of self service access for customers and resellers
Time consuming to record and process orders
Missing or incorrect commission payments
Heavy reliance on spreadsheets

Solution

JEM is a complete business management platform enabling everything from Quotes & Order Processing to Billing & Inventory Management, all within a centralised CRM.

JEM’s Quote Builder allows easy configuration and pricing of any products and services. This allows sales staff, call centres or resellers to quickly combine handsets and airtime and check pricing and gross margins. By integrating with 3rd party suppliers JEM can also provide availability checks for broadband services based on address details.

JEM allows for multiple price books and discount levels so you can have control over your pricing across all customers and channels. If commission is part of your commercial model then JEM can report any amounts you are owed and automatically reconcile this against reports from your suppliers.

JEM can automate your order workflow and provisioning and where necessary integrate with 3rd party or other internal systems.

Benefits

Control your entire business from a single system, from pricing and discounts to commission and billing, JEM provides consolidated reporting across all channels.

Reduce your admin overheads and reliance on spreadsheets. JEM’s advanced features and high volume capability mean that the number crunching is done for you. Also by highlighting any inconsistent or missing commission amounts, you can be sure you’re being paid correctly.

Case Studies

Get Connected

Established in 1992, Get Connected is the …

MDEE

Established in 1997, Mdee is a leading BT and EE …

Exertis

Exertis is a leading technology distributor of …

Key Features

CRM

A CRM lets you store data concerning your prospective, active and closed customers. A central area which contains key customer details, such as …

Rating Engine

A Rating Engine lets you take rate cards and combine it with usage information to produce an event based cost and sales price for an item. JEM takes …

Customer Portal

A self service, branded portal to allow end customers to engage with the products and services you sell them, get back up data around any billing and …

Customer Support

Customer Queries JEM Customer Support allows you to easily see and deal with customer queries. Customers can raise tickets via email, the Reseller …

Mobile & Telecom Provider