Lets Meet Get Connected


Abergaveny, UK

Company Size

70+ Members

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Established in 1992, Get Connected is the UK’s largest privately owned mobile phone retailer with a turnover approaching £20m, over 50 retail stores, a call centre and corporate sales team based at their head office.

The Challenge

  • Ageing Point of Sales System in need of replacement
  • Significant time to process orders
  • Lack of reporting visibility
  • Vulnerabilities of the Point of Sales system
  • Heavy reliance on Excel spreadsheets

The Solution

Get Connected chose to use the JEM platform to provide a fully-featured omni-channel retail system to be used as the primary tool for their shops, call centre and web sales. In addition to the core features of the JEM platform, the solution delivered the following key modules:

Deal Builder

An advanced quotation tool that allows sales people to build accurate quotes quickly. The deal builder provides instant gross profit reporting, captures all the data needed in a validated manner, whilst generating necessary sales order processing tasks such as a stock check and e-contracts.


The reconcile engine is able to identify and then manage huge amounts of both upfront and monthly commission data from suppliers. Spotting gaps in revenue share and data entry mistakes, JEM has identified significant amounts of unclaimed commissions.

Inventory Management

The warehouse was updated to use the JEM platform, allowing for tracking of IMEI and SIM Data. The warehouse was split into virtual locations to provide reservation of stock for customer orders, with no interaction from the warehouse required. JEM also integrates with Royal Mail’s ‘click n drop’ portal to generate labels and speed up the dispatch process.


From quotes & sales order processing to inventory management & billing, JEM now runs the entire business for Get Connected. There is no longer any reliance on Excel spreadsheets and JEM provides instant reporting on all aspects of the business. As well as managing centralised warehouse stock, JEM is also used to manage stock in Get Connected’s 50+ stores and staff use JEM’s stock audit functionality to quickly confirm shop stock levels.

Customer Quote

“JEM replaced our ageing point of sale system with a fully featured omni channel retail system. We use JEM as our primary tool for our shops, call centre and our web sales. JEM has recovered significant commissions due through its reconcile tools, whilst allowing us to grow without increasing admin staff.” Ben French - Get Connected General Manager

Key Features

Billing Engine
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The billing engine generates invoices for customers or resellers. JEM’s flexibility allows it to bill any products or services, whatever the …

Commission Engine
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Getting paid commission correctly and/or paying out commission correctly can be a challenging process. JEM’s foundations are based in both …

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A CRM lets you store data concerning your prospective, active and closed customers. A central area which contains key customer details, such as …

Customer Portal
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A self service, branded portal to allow end customers to engage with the products and services you sell them, get back up data around any billing and …

Customer Support
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Customer Queries JEM Customer Support allows you to easily see and deal with customer queries. Customers can raise tickets via email, the Reseller …

Inventory Management
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Stock management through a fast and easy to use interface. Store millions of SKUs and manage the stock lifecycle from a single source Accurate Stock …

Order Processing & Provisioning
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Combine Sales Into One System Orders are created in JEM by converting quotes into orders. This can be done by your sales team, via a call centre, or …

Quote Builder
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You have a lead and want to make a quote fast - it must be accurate and provide the best chance of conversion. JEM is able to create quotes based on …

Reconciliation Engine
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Reconcile Anything JEM’s Reconciliation Engine can be set up to reconcile between any two sets of data. Usually this is between internally generated …

Talk to us about your requirements

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