MVNO

MVNO

Industry

JEM is a ‘sell anything, bill anything’ platform and for MVNOs it has evolved to be able to deal with the unique characteristics of mobile rating and billing.

Challenges

• Unable to bill monthly subscription and usage based products and services
• Lack of self service access for customers and resellers
• Time consuming to record and process orders
• Missing or incorrect commission payments
• Heavy reliance on spreadsheets

Solution

JEM is a complete business management platform enabling everything from Order Processing & Provisioning to Billing & Inventory Management, all within a centralised CRM.

JEM’s Quote Builder allows easy configuration and pricing of any products and services. Orders can also be placed into JEM from any source allowing MVNOs to have multiple routes to market - web, mobile, agent / call centre and retail. You can also build a reseller channel with self service access.

JEM allows for multiple price books and discount levels so you can have control over your pricing across all customers and channels. If commission is part of your commercial model then JEM can report any amounts you are owed and automatically reconcile this against reports from your suppliers.

JEM can automate your order workflow and provisioning and where necessary integrate with 3rd party MVNO aggregators or other internal systems. JEM’s Rating and Billing Engines handle high volume and high frequency CDR files, ensuring that usage is monitored and end consumers are billed correctly.

Benefits

Control your entire business from a single system, from pricing and discounts to commission and billing, JEM provides consolidated reporting across all channels.

With its Customer and Reseller Portals, JEM can allow your customers to self serve and gain access to key in life features. Meanwhile JEM’s CRM and Support Tickets provides a 360 degree view of your customers and management of any help or assistance they may need.

Reduce your admin overheads and reliance on spreadsheets. JEM’s advanced features and high volume capability mean that the number crunching is done for you. Also by highlighting any inconsistent or missing commission amounts, you can be sure you’re being paid correctly.

Case Studies