Omni Channel Retail System

The Customer

One of the UK's largest privately owned mobile phone retailers with a turnover of £17m, over 50 retail stores, a call centre and a corporate sales team based at their head office.

The challenges faced were:

  • Ageing Point of Sales System in need of replacement
  • Significant time to process orders
  • Lack of reporting visibility 
  • Vulnerabilities of the Point of Sales system
  • Lots of excel spreadsheets

The Solution

To provide a full-featured omni channel retail system. To be used as the primary tool for their shops, call centre and web sales. 

Deal Builder

An advanced quotation tool that allows the customer or it's reseller to build accurate quotes quickly. The deal builder provides instant GP reporting as the quote is built and provides a fast way of storing and exporting feature rich quotes for customers. The deal builder is able to capture all the data needed in a validated manner whilst generating necessary sales order processing tasks such as a stock check, template export, and e-contracts. 


The reconcile engine is able to identify and then recover huge amounts of both upfront and monthly commissions from the supplier. Spotting gaps in revenue share and data entry mistakes, JEM has found several hundreds of thousands of pounds in unclaimed commissions.

Stock/Inventory Management

The warehouse was updated to use the JEM system allowing for tracking of IMEI and SIM Data. The warehouse was split into virtual locations to provide reservation of stock by the customer with no interaction from the warehouse required. The system integrated with Royal Mail click n drop portal to generate labels and speed up the despatch process. The warehouse shifts around 4,000 parcels a month, which is roughly £2 million worth of stock.

Dealer Portal

A full-featured self-service portal to allow customers to quote and purchase all services. Reporting, invoices, and commission statements are available to download but the customer can also use the inbuilt CRM to manage its own data.

Get a quote

Lets talk about your business and how JEM can help you